-
Purpose
Tamrina (tamrinaeg.com) offers several paid digital services.
• Coach/Club Listings – Silver & Gold tier profiles – paid by coach/club – billed monthly or annually
• Featured Ads & Banners – homepage hero or category banner – paid by coach/partner – one-off charge
• Digital Rewards Card Top-ups – extra redemption slots – paid by coach/brand – one-off charge
(The Free tier is always free and non-refundable.) -
Cooling-Off Period (7 days)
Under Egyptian Consumer Protection Law № 181 (2018) you may cancel any digital service within 7 calendar days of purchase provided the service has not yet been activated (your listing/ad has not gone live). You will receive a full refund via the original payment method. -
Refund Eligibility & Limits
• Cancellation before listing/ad is published → Refund 100 %
• Cancellation within 24 h after publication with no leads delivered → Refund 80 % (20 % admin fee)
• Cancellation after 24 h or once a lead/contact has been generated → Partial refund pro-rated for unused days
• Expired subscription not manually renewed → No refund
• Violations of Tamrina Terms or content guidelines → No refund -
How to Request a Refund
Email refunds@tamrinaeg.com or open a support ticket from your dashboard.
Provide account email, invoice №, payment date, and reason.
Tamrina will confirm eligibility within 3 working days.
Approved refunds are processed within 7–10 working days via the original payment channel.
You will receive an email confirmation once the transaction is completed. -
Repeat Cancellations & Abuse
Tamrina may refuse future service or deduct extra admin fees (up to 30 %) if multiple refunds are requested in bad faith or violate our Fair-Use Policy. -
Disputes
If you believe your refund was wrongly denied, email appeals@tamrinaeg.com within 14 days of our decision with supporting evidence. We aim to resolve appeals within 10 working days. Unresolved disputes may be escalated to the Egyptian Consumer Protection Agency. -
Changes to This Policy
Active subscribers will be notified by email at least 14 days before any change takes effect. -
Contact
• Email: info@tamrinaeg.com
• Phone / WhatsApp: +20 103 438 2050
• Address: Alexandria, Egypt (online-only service)
